Valley Collision & Towing

Effective Date: March 2026

Valley Collision & Towing (“we,” “our,” or “us”) includes Valley Collision & Towing and its affiliated companies, including Shumway Towing and Fall Creek Towing.

This Privacy Policy explains how we collect, use, and protect your information across all affiliated services.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or submit your information.

Information We Collect

We may collect the following information when you submit a form, request an estimate, apply for a position, or contact us through our website:

Personal Information

• Name
• Phone number
• Email address
• Vehicle & Service Information
• Vehicle Identification Number (VIN)
• Vehicle details and condition
• Description of damage
• Photos of the vehicle 
• Insurance provider information

Employment Information (when applying for a job)

• Position applied for
• Work experience and employment history
• Resume and related documents
• Whether you have a valid driver’s license and reliable transportation
• Responses regarding prior felony convictions
• Consent to background checks (if applicable)

General Inquiry Information

• Any information you choose to include in your message
• Questions, comments, or service-related inquiries
• Technical Information
• IP address
• Browser type
• Pages visited on our website

How We Collect Information

• We collect information in the following ways:
• When you fill out forms on our website (estimate requests, contact forms, or job applications)
• When you contact us by phone, email, or text message
• When you interact with our website (such as browsing pages or submitting information)
• When you engage with us on social media

How We Use Your Information

We use the information collected to:

• Respond to general inquiries and customer questions
• Provide estimates and service-related information
• Communicate with you regarding your request or services
• Coordinate with insurance providers when applicable
• Process and evaluate employment applications
• Conduct background checks (only with your consent)
• Improve our website and customer experience

We only use your information for legitimate business and customer service purposes.

How We Share Information

We do not sell or rent your personal information.

We may share information when necessary, including:

• With affiliated companies (Shumway Towing and Fall Creek Towing) to fulfill services
• With insurance companies to assist with claims and repairs
• With trusted service providers (such as website hosting or communication tools)
• With third parties for background checks (only with your consent)
• When required by law or to protect our business, customers, or employees

Sensitive Information

Certain information you provide—such as employment history, background check consent, or responses regarding criminal history—is considered sensitive.

This information:

• Is used solely for employment evaluation purposes
• Is only accessed by authorized personnel
• Will not be used for unrelated purposes or sold to third parties

Data Security

We take reasonable administrative and technical measures to protect your information from unauthorized access, disclosure, or misuse.

Access to personal information is limited to authorized personnel who need it to perform their job duties.

Communication Consent

By submitting any form on our website—including estimate requests, contact forms, or employment applications—you agree that Valley Collision & Towing or its affiliated companies may contact you by phone, email, or text message regarding your inquiry or application.

Standard message and data rates may apply. You may opt out of communications at any time.

Cookies & Tracking

Our website may use cookies or similar technologies to improve user experience and analyze website traffic.

These tools help us understand how visitors use our site so we can improve our services.

You may disable cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Your Rights You may request to:

• Access the personal information we have about you
• Correct or update your information
• Request deletion of your information (where applicable)

To make a request, please contact us using the information below.

Contact Us

Valley Collision & Towing

📞 (208) 589-8814

📍 385 E Elva St

🌐 www.valleycollisionandtowing.com

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.